School Porto ("we", "us", or "our") provides digital services that help schools, students, parents or guardians, teachers, and authorised staff manage school-related information. This Privacy Policy explains how information is handled when you use a School Porto website, mobile application, or related service.
1. Information we collect
Depending on the service used and the school’s configuration, we may process:
- Names, student or staff identification numbers, usernames, roles, class, stream, gender, and profile photographs.
- Parent or guardian contact details, including telephone numbers and email addresses.
- Academic, attendance, lesson, library, school-fee, co-curricular, disciplinary, dormitory, and school service records.
- Limited health or medical information entered by authorised school personnel where the school uses a health-related service.
- Account and authentication information, such as session identifiers and access credentials.
- Technical information, such as device type, app version, IP address, error logs, and service activity.
2. How we use information
We use information only for legitimate school and service purposes, including to:
- Provide, maintain, secure, and improve School Porto services.
- Identify authorised users and manage access to school records.
- Support attendance, academic, administrative, communication, safety, and reporting functions.
- Send relevant school notices, alerts, and service messages.
- Diagnose technical problems, prevent misuse, and protect users and school systems.
- Comply with applicable legal and regulatory obligations.
3. Children’s and student information
School Porto may process information about children and students on behalf of their school. The school is responsible for ensuring that it has the appropriate authority, consent, or other lawful basis to provide and use this information. Student information is made available only to authorised users according to their assigned roles.
4. Sharing of information
We do not sell personal information. Information may be shared with the relevant school, authorised school personnel, a student’s parent or guardian, service providers that help us operate the platform, or public authorities when legally required. Service providers are expected to protect the information and use it only for the agreed service.
5. Data security
We use reasonable administrative, technical, and organisational safeguards to protect personal information from unauthorised access, loss, alteration, or disclosure. No electronic system is completely secure, so users should also protect their passwords, devices, and account access.
6. Data retention
We keep information only for as long as needed to provide the service, meet the school’s administrative requirements, resolve disputes, maintain appropriate records, and comply with the law. Retention periods may vary according to the type of record and the school’s policies.
7. Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing. Because many records are managed on behalf of a school, requests may need to be submitted to or verified by the relevant school. Some records may need to be retained for legal or legitimate school purposes.
8. Third-party services and links
Our services may connect to authorised third-party platforms or contain links to other websites. Their privacy practices are governed by their own policies, and we encourage users to review them.
9. Changes to this policy
We may update this Privacy Policy when our services, practices, or legal obligations change. The revised policy will be published on this page with a new effective date.
10. Contact us
For privacy questions or requests, contact School Porto at privacy@schoolporto.com or contact the administration of the school responsible for your records.